Support
Designed to fit your critical infrastructure and application requirements. We have proven expertise to maintain your software needs as part of your team. This ensures you benefit from a managed view of your systems and frees up valuable time to focus on forward-thinking projects.
We remotely manage your IT infrastructure and systems, on a proactive basis and under flexible subscription models for your response needs. We will be able to configure, maintain, update, modify, monitor, report and set-up alert your operating system or applications.
When you use SmarterMSP you can rest assured that specialised people that will keep an eye on ensuring that everything is always updated and on. You can reallocate your precious resources to innovate and focus on your core business needs.
Read more about each service:
Place your operating system or application on our Monitor retainer for you to identify problems before they occur, get notifications when issues arise and provide trend analysis.
This reporting service will provide you with all monitored elements in the form of trending graphs, including all, resolved, open and SLA breach issues. Updates available or applied, the uptime of your system or application, heatmaps of system problem areas, vendor updates and services details.
Our Maintenance monthly services include checking of logs and error reports.
Subscriptions to software updates may be applied in two ways. On-demand Updates can include vendor-supplied updates and subscriptions. Manage updates where systems update on a phased-in according to your needs.
We have experts available for break-fix support on existing environments and general troubleshooting telephonically, email or remote response or an on-site resource.
Day to day administration includes adding, removing or updating user account information, resetting of passwords and user and group accounts, managing file systems and permission management.
Service Level
Gold Retainer
24x7 availability
Direct consultant access
2 hours to remote response
Silver Retainer
12x7 availability (08:00 – 20:00)
Direct consultant access
2 hours to remote response
Bronze Retainer
Office hours availability (08:00 – 17:00)
Direct consultant access
4 hours to remote response
Get in touch
Time constraints and business pressures can mean that maintenance is the last resort. Our skilled consultants are at your service. Our monthly retainer service offering gives you a choice of six service levels bundled with a Service Level Agreement. Obsidian Maintain allows for unique customisation around your server requirements with six service levels.
System Retainers
Time Retainers
Availability Retainer
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