ITSM
(Information Technology Service Management)
- Manage all your general business activities to design, plan, deliver, operate and control your services offered to customers in one place.
- Provide clear and concise options for your customers for you to clearly understand the problem, incident, issue, request for assistance.
- Create a catalogue to ensure that each service request is correctly prioritised and allocated to the relevant service agent.
- Track your customer experience of service as well as the delivery of your service quality.
- Share data and information to all stakeholders for the purposes of continuous iteration and continuous improvement.
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