10 ways that Jira helps me help you, and your teams. Jira allows you to
- Tracks issues for any team
- Measures your performance
- Report team goals and tasks effectively
- Get and build insights and dashboards
- Project manage teams any size and anywhere
- Scales for agile functionality
- Is also a bug and issue tracker
- Test case management
- Integrate with other tools
- Collaborate with multiple teams across functions
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Jira with SmarterTeams
Since 2014 Obsidian Systems has partnered with Atlassian to deliver tools that help teams to create, build and collaborate.
Originally Jira was built to plan, track and manage your agile and software development projects. Jira’s customisable workflows, easy collaboration platforms and visibility is helping teams across HR, Marketing, Manufacturing, Operations, IT, and delivering your DevOps objectives.
Atlassian is an unprecedented leader for delivering the right environment for productivity, allowing teams to work smarter and more effectively together, co-creating with a single shared vision.
A Platinum Solution Partner, Obsidian Systems, has cross-functional teams that can provide turnkey services from licensing, deployment and integration to managed services.
Jira
Jira has evolved into a work management tool for all kinds of use cases. “JIRA” is derived from the Japanese word “Gojira” or as we know it as “Godzilla”.
Jira Core
Jira Core is suitable for general team project collaborations: change requests, workflow approvals, task management and on-boarding of employees and tracking campaigns.
Jira Software
Managing your technical teams in Jira is simple for bug tracking, product management, software development, Kanban and Scrum Software Development.
Jira Align
Formerly Agile Craft, this is a cloud-based product that connects one or more Jira instances for better insights for your teams, projects at an enterprise-level.
Jira Service Management
Managing your ticketing systems across any team and keeping your customers happy for Helpdesks, Incident, Change and Problem Management.
Podcasts
Our experienced Atlassian team can help you address your concerns on scalability and extensibility, hosting and security, pricing and licensing, and any product specific differences for all your Atlassian needs. Our technical expertise can also assist with deployment and administration, user management, SSO and LDAP integration and other plug-ins that you would like to implement from the Atlassian Marketplace.
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Best practices from Obsidian Systems, a Platinum Solution Partner
ITSM
(Information Technology Service Management)
- Manage all your general business activities to design, plan, deliver, operate and control your services offered to customers in one place.
- Provide clear and concise options for your customers for you to clearly understand the problem, incident, issue, request for assistance.
- Create a catalogue to ensure that each service request is correctly prioritised and allocated to the relevant service agent.
- Track your customer experience of service as well as the delivery of your service quality.
- Share data and information to all stakeholders for the purposes of continuous iteration and continuous improvement.
ITIL
(Information Technology Infrastructure Library)
- Follow standard best practices for Information Technology Infrastructure Library (ITIL) problem management so align IT Services with business needs.
- Begin by filling a knowledge base, like Confluence, for customers to help themselves with comprehensive catalogues and search queries, how-to, and Q&A.
- Automate, incident trends, or allow technical support staff to report issues. The Service Management team member records the details and links related to incidents and labels and categorises the problem in order to make review and reporting task easy.
- In order to prioritise tasks ensure that standards, frameworks and SLA (service level agreements are set up beforehand and that includes frequency of related incidents and their impact.
- Upgrade your Jira Service Desk to Jira Service Management to get your teams on the same page. To get better visibility on your team efforts you can work Smarter for more impact on Jira's open work platform. Jira Service Management will deliver better integrated, streamlined workflows across development and operations speed that can scale.
SDLM
(Systems Development Lifecycle Management or Application Development Lifecycle)
- Concept: Projects are conceptualised, designed, and prioritised. Confluence is an Atlassian tool to share product research documents and design files.
- Planning/Roadmap: Identify stakeholders, set budgets, and requisition infrastructure. Design documents from the concept phase, broken down into actionable tasks which Jira can assist the team to manage, track, and organise the task lists.
- Code/Review/Test: Development teams build production-ready software that meets requirements for feedback. CI/CD (Continuous Integration and Continuous Development) pipelines in Bitbucket offer collaborative code review tools and efficient developer experience.
- Deploy/Release and Hosting: With code approved and merged, it’s time to ship it. Bitbuckets CI/CD pipelines make deployments as easy as clicking a button. The live production code will need a place to live. See our SmarterCompute solutions.
- IT Support: Support and maintenance for all active software projects are required. Jira Service Management provides powerful tools to capture, triage, and resolve customer support requests. See our ITIL Best Practices.
- Incident Management: Deprecation, migration, legacy and end-of-life activities, including customer notification are software development best practices.
Agile Methodology
- Agile Project Management: Software teams that embrace agile project management methodologies increase their development speed, expand collaboration, and foster the ability to better respond to market trends. This iterative approach to managing software development projects focuses on continuous releases and immediate customer feedback with every iteration.
- Scrum: this framework helps teams work together. Developed to research and identify new viable markets, technologies, and product capabilities. Review products and enhancements. Release products and enhancements. Build and sustain Cloud (online, secure, on-demand) and other operational environments for product use. Sustain and renew products.
- Kanban: This is an agile project management tool designed to help visualise work, limit work-in-progress, and maximise efficiency and flow. Kanban boards use cards, columns, and continuous improvement to help technology and service teams commit to the right amount of work, and get it done!
- Product Management: Product management is an organisational function that guides every step of a product’s lifecycle: from development to positioning and pricing, by focusing on the product and its customers first and foremost. Understanding of customers and the ability to create tailored solutions is the key.
- Agile at Scale: Implementing any of the methodologies in a team or department or area is possible, some would say simple. The real challenge is extending it across multiple teams in a large organisation. Implementing agile at scale requires practices aligned with Scaled Agile Framework® (SAFe®)
